Specialist I - Control Center

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

Requirements

• Professionally answer emails directed to the Customer Service Department
• Create new shipment orders for both domestic and international routes.
• Validate new orders received from the customer portal to ensure the accuracy of information and documentation.
• Works closely with all global customer services teams.
• Utilize World Courier’s operational tools to search import requirements.
• Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements).
• Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc.
• Entering clear and precise notes/instructions of customer expectations into the job file.
• Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better.
• Monitoring shipment during transport and reacting flexibly to any deviation from the plan.
• Give proper instructions to Ops to handle the shipment correctly.
• Communicate with national and international stations and agents.
• Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones.
• Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary).
• Compliance with all appropriate policies, procedures, safety rules, and regulations.
• Performs related duties as assigned.

Benefits

• Full time