Specialist II - Control Center

Join our innovative company and help us improve the lives of people and animals everywhere. Our team members are at the heart of everything we do, united in our responsibility to create healthier futures.

Requirements

• Professionally answer emails directed to the Customer Service Department
• Create new shipment orders for both domestic and international routes
• Validate new orders received from the customer portal to ensure the accuracy of information and documentation
• Works closely with global customer services teams
• Utilize World Courier’s operational tools to search import requirements
• Advise customers on the regulatory requirements of importing into foreign countries
• Pre-advise destination office for commodities requiring special attention
• Provide standard quotes to customers
• Planning domestic routings while considering carrier requirements
• Routing domestic shipments on next reliable and direct flights out
• Entering clear and precise notes/instructions of customer expectations into the job file
• Manage system visibility reports
• Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better
• Analyses and email temperature data to clients
• Providing continuous support to the client and internal operational teams throughout the duration of the shipment
• Monitoring shipment during transport and reacting flexibly to any deviation from the plan
• Give proper instructions to Ops to handle the shipment correctly
• Communicate with national and international stations and agents
• Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones
• Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary)
• Compliance with all appropriate policies, procedures, safety rules, and regulations
• Performs related duties as assigned