Customer Service Manager

As the Customer Service Manager for the AMETEK Rotron business, you will lead and develop the Customer Service team by introducing strategies and processes that ensure the business meets customer needs and builds a reputation for exceptional service.

Requirements

• Lead, coach, and inspire the Customer Service team to achieve high levels of performance and engagement
• Design, implement, and monitor performance metrics across all areas of team responsibility to ensure accountability and excellence
• Ensure compliance with U.S. Export Regulations
• Oversee quoting, purchase order review, order entry and maintenance, customer portal management, and issue resolution
• Collaborate with Sales to align customer service efforts with company goals and customer expectations
• Develop and optimize processes that drive efficiency, responsiveness, and continuous improvement
• Build and maintain strong relationships with key customers and territories, ensuring proactive support and satisfaction
• Develop and execute a comprehensive customer service strategy, including clear policies, procedures, and customer feedback/complaint mechanisms
• Investigate and resolve complex or long-standing customer issues with professionalism and urgency
• Manage escalated customer complaints through to resolution, ensuring customer confidence and satisfaction

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan