The Senior Inside Sales Representative will address customer requirements and requests, provide exceptional customer service, and manage lead follow-up activities to ensure timely engagement and conversion opportunities.
Requirements
- Provide exceptional customer service
- Interfacing with customers on all issues
- Think critically and strategically to identify solutions to customer issues
- Utilize applicable software programs (SALESFORCE, SAP, SMARTSHEET, FLOWFORMA)
- Communicate effectively with customers and other team members
- Prioritize tasks in an ever-changing environment
- Develop and maintain successful relationships with customers
- Maintain knowledge of current and emerging products and services
- Prepare customer quotes and provide follow-up support
- Lead creation and follow-up
- Pipeline Forecasting and management
- Work with Finance, Operations, and Supply Chain teams to resolve customer issues and order fulfillment delays