Desktop Support Supervisor
AmTrust FinancialCleveland, Ohio, United States
Posted September 22, 2025
58000 - 90000 USD year
Full Time
About the Company
AmTrust Financial Services, Inc., founded in 1998, is a multinational property and casualty insurance company. The company operates globally across three segments: Small Commercial Business Insurance, Specialty Risk and Extended Warranty, and Specialty Middle-Market Property and Casualty Program Insurance. AmTrust specializes in providing workers' compensation insurance to small businesses, along with commercial package insurance and specialty risk services, offering tailored solutions for diverse client needs.
Job Description
AmTrust is seeking a Supervisor, End User Support, to oversee the support activities of the End User Support team. This role involves supervising staff, managing high-priority issues, ensuring service level agreements, and improving customer satisfaction. The supervisor will also assist with other team members and contribute to innovation.
Requirements
- Supervise, train, and mentor End User Support staff
- Monitor and manage End User Support tickets
- Establish and maintain service level agreements
- Proactively identify potential issues
- Order, receiving, tracking, and issuing hardware and peripherals
Benefits
- Medical & Dental Plans
- Life Insurance
- 401k Savings Plans
- Paid Time Off
