Senior Technical Support Engineer
AppLogic NetworksKuala Lumpur, Kuala Lumpur, Malaysia
Posted January 8, 2026
Full Time
About the Company
AppLogic Networks specializes in application and network intelligence, delivering solutions that analyze, optimize, and monetize application experiences across telecom environments. Leveraging advanced AI and telecommunications software, the company provides end‑to‑end network optimization services that enhance performance, reduce latency, and unlock new revenue streams. Its unique blend of data‑driven insights and industry‑specific expertise enables operators to transform network operations into profitable assets. AppLogic Networks fosters a collaborative culture that prioritizes innovation, customer success, and continuous improvement.
Job Description
We're looking for a Senior Technical Support Engineer who thrives on solving complex problems and mentoring others to do the same. This role is part of a Global Customer Technical Support team that provides post-sales support to Customers and Partners globally.
Requirements
- 5+ years in a technical support or engineering role (ideally with development background)
- Deep expertise in Linux/Unix administration and troubleshooting
- Strong networking knowledge: CCNA or equivalent (protocols, firewalls, IP technologies)
- Experience with 4G/5G, AAA, and network security concepts
- Hands-on experience configuring Cisco, Juniper, or similar network equipment
- Working knowledge of virtualization & cloud platforms (SaaS, PaaS, IaaS)
- Certifications (at least one): CCNA | MCSE | Cloud Certification | Red Hat
- Scripting and programming experience (C#,.NET, REST APIs)
- Development background with understanding of scalable, modern architectures
- Experience reproducing and documenting software bugs
Benefits
- Dynamic, fast-paced environment where no two days are alike
- Opportunities to grow as a technical leader and mentor
- Exposure to cutting-edge technologies in cloud and network infrastructure
- Collaborative team that values continuous improvement and knowledge-sharing
