Senior Technical Support Engineer
CelonisMadrid, Community of Madrid, Spain
Posted October 24, 2025
Full Time
About the Company
Celonis is a leading Process Intelligence Platform that leverages data from existing systems to create a living digital twin of end-to-end processes. Through its system-agnostic approach and AI-driven analytics, Celonis empowers organizations to optimize business processes, drive value, and achieve sustainable growth. With over 1,000 global clients since 2011, Celonis is headquartered in Munich and New York City, offering a range of services including Process Mining, Big Data Analytics, Business Intelligence, and Digital Transformation.
Job Description
Celonis is seeking a Senior Technical Support Engineer to join their 2nd Level Support team. The role focuses on diagnosing and resolving technical and product-related issues across the Celonis Suite. This position requires a 2nd level technical expert, responsible for technical analysis, resolution, and continuous improvement of support operations and customer interface.
Requirements
- Provide 2nd Level technical support for customer issues.
- Serve as a Technical Contact for Premier Customers.
- Take ownership of complex cases, involving customers and internal teams.
- Analyze, diagnose, and recover complex technical issues.
- Participate in Root Cause Analysis (RCA).
Benefits
- Generous PTO
- Hybrid working options
- Company equity
- Comprehensive benefits
- Extensive parental leave
- Resources such as gym subsidies and counseling
- Well-being programs
- Community and belonging programs
- Independence and autonomy in working environments
- Opportunities for collaboration and learning
- Focus on customer value
