Strategic Customer Success Manager

Apply Digital is seeking a Strategic Customer Success Manager to join their growing Marketing Services team. This role focuses on aligning marketing activities with client goals, driving renewals and expansions, and building scalable processes. The ideal candidate will be proficient in email marketing, CRM strategy, and project management, with experience in enterprise clients.

Requirements

• 7+ years of experience in Email Marketing, CRM, or Lifecycle Marketing within an agency, SaaS, or marketing technology environment.
• Proven experience managing enterprise or multi-brand clients with complex marketing automation and data structures.
• Strong working knowledge of platforms such as Iterable, Braze, Salesforce Marketing Cloud, or similar tools.
• Solid understanding of audience segmentation, personalization logic, A/B testing, and campaign analytics.
• Demonstrated expertise in project management and excellent communication skills.
• Highly organized, adaptable, and proactive with a passion for structure.
• Experience mentoring or coaching junior team members preferred.

Benefits

• Great projects
• Inclusive and safe environment
• Learning opportunities
• Customizable benefits
• Flexible work arrangements