Customer Experience Advisor

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. The Customer Experience Advisor will assist applicants/customers throughout the admissions process by providing timely, accurate, and empathetic support.

Requirements

• An associate's or Bachelor's degree is an asset.
• 1-3 years of customer service experience.
• Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
• Strong analytical abilities, detail-oriented, and a high level of accuracy
• Working knowledge of Google spreadsheets, Microsoft Word, and Gmail
• Adept in researching and problem-solving capabilities
• Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
• Excellent interpersonal skills and verbal and written communication skills.