Aprio Colombia - Service Desk Analyst
AprioMedellín, Antioquia, Colombia • Pasay, Philippines
Posted October 2, 2025
Full Time
About the Company
Aprio is a premier full-service business advisory, tax, and accounting firm established in 1952. With a team of over 2,300 professionals, Aprio offers a wide range of services including audit and accounting, tax planning, business consulting, wealth management, and international services. Known for its genuine care and proven experience, Aprio serves clients across various industries from startups to market leaders, helping them achieve their financial goals and protect their wealth.
Job Description
Aprio is a rapidly growing CPA and advisory firm looking for a Service Desk Analyst to join their dynamic team. This role involves providing technical support to users through phone, email, and ticketing systems, ensuring smooth day-to-day operations and excellent customer service. The company offers a progressive and innovative environment with opportunities for growth and professional development.
Requirements
- Basic understanding of computer hardware, software, operating systems (Windows, macOS), network concepts, and common applications.
- Ability to communicate technical concepts to non-technical users in clear, straightforward language.
- Logical approach to troubleshooting and resolving common technical issues.
- Efficient time management and prioritization skills.
- Willingness to work with other IT staff and support teams.
- Comfortable working in a fast-paced environment.
Benefits
- Competitive compensation
- Growth opportunities
- Great team
- Working with a future-focused, innovative firm
- Awaite culture
