IT Service Desk Analyst

Maxana is seeking a motivated Service Desk Analyst to deliver high-quality technical support and maintain smooth IT operations for a leading client organization. The role involves handling incidents, troubleshooting, and escalating issues, and collaborating with internal teams and end-users to ensure service excellence. This is a full-time, permanent remote position based in LATAM.

Requirements

• Minimum 1 year of customer service experience (IT support environment preferred)
• ITIL knowledge strongly desired
• B2 English level or above
• Hands-on experience with Microsoft Virtual technologies (AVD, Nerdio, FSLogix)
• Working knowledge of PC hardware, operating systems, and common software applications
• Excellent communication skills with a customer-centric approach
• Strong organizational, troubleshooting, and time-management skills
• Positive attitude and proactive problem-solving ability
• Adaptability and teamwork skills
• Proficiency with Microsoft Office Suite

Benefits

• Fully Remote Work
• Competitive Pay
• Training & Development