Senior Client Success Manager - Boston
Aptitude SoftwareBoston, Massachusetts, United States
Posted November 8, 2025
Full Time
About the Company
Aptitude Software specializes in providing autonomous finance solutions through its intelligent Fynapse platform. This data management and accounting tool enhances productivity, reduces costs, and offers global businesses a unified financial view with automation, insightful analytics, and user-friendly functionality. Aptitude's comprehensive suite of services includes CFO office software, financial insight tools, and compliance solutions for IFRS and ASC standards, making them a leader in driving growth, efficiency, and sustainability.
Job Description
Aptitude's Client Success Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As a Senior Client Success Manager, you will lead strategic management efforts for the organization's key clients, influencing value creation and delivery activities at a senior level.
Requirements
- 10+ years' experience in enterprise SaaS Customer Success or Account Management roles
- Proven track record of closing renewals and expansions independently - not reliant on Sales
- Demonstrable success in expanding accounts into parent/sister companies and new business units
- Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions)
- Exceptional executive presence and confidence influencing C-level stakeholders
- Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI
Benefits
- 401(k) retirement plan with matching
- Competitive vacation and paid time off
- Healthcare benefits - medical insurance, dental insurance and vision plans
- Pre-tax saving accounts
- Life and Disability Insurance
- ShareSave scheme (ability to purchase company shares on preferential terms)
- Flexible working conditions and hybrid work model