Senior Client Success Manager - Remote (Central/Eastern Timezone)

Aptitude’s Client Success Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As a Senior Client Success Manager, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level.

Requirements

• 10+ years’ experience in enterprise SaaS Customer Success or Account Management roles.
• Proven track record of closing renewals and expansions independently - not reliant on Sales.
• Demonstrable success in expanding accounts into parent/sister companies and new business units.
• Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions).
• Exceptional executive presence and confidence influencing C-level stakeholders.
• Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI.

Benefits

• 401(k) retirement plan with matching
• Competitive vacation and paid time off
• Healthcare benefits – medical insurance, dental insurance and vision plans
• Pre-tax saving accounts
• Life and Disability Insurance
• ShareSave scheme (ability to purchase company shares on preferential terms)
• Flexible working conditions