Supervisor de Atendimento Jr
Arco EducaçãoParaná, Brazil
Posted September 23, 2025
Full Time
About the Company
Arco Educação is a Brazilian company dedicated to providing high-quality educational solutions for basic education. With a focus on developing content, technology, and services, Arco serves over 3 million students and nearly 9,000 private schools across the country, from preschool to secondary education. By aligning excellence in education with efficient management, Arco aims to enhance learning outcomes and streamline school operations.
Job Description
Arco is seeking a Junior Customer Service Supervisor to monitor and improve school service operations. The role involves following up on requests, ensuring compliance with delivery and SLAs, and proactively addressing issues. It also involves employee development and contributing to a strong customer relationship.
Requirements
- Monitor daily school service activities.
- Follow up on requests, returns, and material retransmissions.
- Ensure operational excellence and compliance with delivery and SLAs.
- Identify and implement action plans to improve performance indicators (KPIs).
Benefits
- Food and/or meal assistance
- Health and dental plan
- Transportation voucher
- Extended maternity and paternity leave
- Childcare assistance
- Physical health care
- Education incentive
- Flights discount