Pessoa Supervisora de Relacionamento com Cliente
Arco EducaçãoSão Paulo, Brazil
Posted September 23, 2025
Full Time
About the Company
Arco Educação is a Brazilian company dedicated to providing high-quality educational solutions for basic education. With a focus on developing content, technology, and services, Arco serves over 3 million students and nearly 9,000 private schools across the country, from preschool to secondary education. By aligning excellence in education with efficient management, Arco aims to enhance learning outcomes and streamline school operations.
Job Description
Arco is seeking a Customer Relationship Manager to supervise and guide a customer service team. The role involves analyzing team performance, resolving customer issues, optimizing service processes, and maintaining communication. It requires attention to detail, problem-solving skills, and the ability to balance team leadership with excellent customer service.
Requirements
- Graduation in Administration, Communication, Psychology or related areas
- Previous experience in customer service
- Experience with people management
- Knowledge of CRM systems and tools
- Data Analysis skills
Benefits
- Food and/or meal allowance
- Health and dental plan
- Transportation voucher
- Childcare assistance
- Physical health care
- Education support
- Airfare discount
- Extended maternity and paternity leave