Team Leader de Atendimento
Arco EducaçãoBrazil
Posted November 19, 2025
Full Time
About the Company
Arco is a company that values diversity, inclusion, and equal rights.
Job Description
The Team Leader of Atendimento will lead a team of support representatives, managing operations, people, and client relationships. They will be responsible for conducting onboarding, coaching, and feedback, as well as handling critical tickets and performing proactive follow-up. The ideal candidate will have experience leading support teams in SaaS or EdTech, strong management skills, and excellent communication abilities.
Requirements
- Experience leading support/atendimento teams in SaaS or EdTech
- Strong management of queues, SLAs and escalations
- Excellent written and verbal communication (clear, didactic and objective)
- Comfort with metrics, dashboards and data-driven decision-making
- Experience with help desks (Zendesk/Freshdesk/Intercom) and WhatsApp Business/API
- Analytical profile, critical sense and ability to resolve problems quickly and structured
Benefits
- Food and/or meal allowance
- Health and dental plan
- Transportation allowance
- Extended maternity and paternity leave
- Childcare allowance
- Health care: partnership with Wellhub and Zenklub
- Education incentive
- Air travel discount
- Pet health plan partnership
- Access to Arco didactic materials for employees' children
- Partnerships for MBA and Post-Graduate