Team Lead, Member Support

Arta Finance is seeking an experienced Team Lead for its international reactive support operations in Singapore. This role focuses on managing daily team performance, ensuring adherence to service level standards, and acting as an escalation point for complex member issues. The ideal candidate will champion relationship management while driving operational excellence. The position supports both individual and business clients.

Requirements

• 7–10 years of experience in financial services, ideally with exposure to Capital Markets and the Financial Advisory Services (CMFAS) framework.
• 3–5+ years of people leadership experience, including performance management and coaching.
• Proven success working with distributed or global teams, ideally within financial services or fintech.
• Strong operational mindset and analytical ability to interpret data and identify trends.
• Exceptional communicator: clear, empathetic, and confident in presenting to C-level executives.
• Hands-on leader who balances strategic thinking with day-to-day operational excellence.
• Passionate about building team culture, driving accountability, and creating delightful member experiences.

Benefits

• Robust health insurance