Director of Service Delivery

Artisight, Inc. is seeking a Director of Service Delivery to lead Support Engineering and Field Service Engineering functions, ensuring exceptional service delivery to clients and internal stakeholders. The role will drive operational excellence, mature service delivery frameworks, and serve as a key partner across Engineering, Product, and Client Success.

Requirements

• 8+ years of experience in service delivery or technical support in customer-facing roles, including 4+ years in leadership
• Proven experience managing service delivery or support engineering teams within a technology-driven environment
• Deep expertise with service desk ticketing systems, ITIL frameworks, and service management best practices
• Strong understanding of enterprise software environments, including Windows, macOS, cloud-based applications, and diagnostic tools
• Exceptional communication, leadership, and stakeholder management skills
• Highly organized with a strong ability to manage shifting priorities and navigate ambiguity

Benefits

• Professional development opportunities
• Diverse and inclusive workplace
• Fair and equitable recruitment and selection processes