Laboratory Client Support Technician

The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. This role involves providing supportive link between customers and all other areas of the company, and requires proficiency with laboratory information systems and customer communication skills.

Requirements

• Understands appropriate collection, handling, and transportation of specimens
• Accurately processes specimens according to established departmental procedures
• Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria
• Develops proficiency with laboratory information systems
• Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility
• Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support
• Maintains work area and documents cleaning and maintenance as required
• Serves as a liaison between technical sections and customers
• Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health insurance