As an Application Support Engineer, you will serve as the technical resource for our customers and internal stakeholders, handling incidents and service requests, and ensuring adherence to ITSM processes.
Requirements
- 1–3 years in Application/Product Support (B2B/SaaS preferred)
- Strong troubleshooting skills
- Solid grasp of ITIL 4 concepts: Incident, Request, Knowledge; awareness of Problem and Change; confident working to SLAs/OLAs
- Strong knowledge of SQL is required for read/write queries and data validation
- Experience operating in or supporting regulated environments (financial services advantageous)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance