Application Support Engineer

As an Application Support Engineer, you will serve as the technical resource for our customers and internal stakeholders, handling incidents and service requests, and ensuring adherence to ITSM processes.

Requirements

• 1–3 years in Application/Product Support (B2B/SaaS preferred)
• Strong troubleshooting skills
• Solid grasp of ITIL 4 concepts: Incident, Request, Knowledge; awareness of Problem and Change; confident working to SLAs/OLAs
• Strong knowledge of SQL is required for read/write queries and data validation
• Experience operating in or supporting regulated environments (financial services advantageous)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance