Asbury Automotive Group is seeking a Service Manager to oversee the service department and drive operational success. The ideal candidate will have 3+ years of experience as an automotive Service Writer/Service Assistant Manager and previous automotive Service Management experience. The role requires strong customer service skills, technical aptitude, and the ability to manage a team and motivate employees.
Requirements
- Manage employee schedules and pay plans
- Forecast goals and objectives for the department and strive to meet them
- Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
- Attend manager meetings and conduct service department meetings
- Prepare and administer an annual operating budget for the service department
- Maintain Asbury's specified service customer pay gross profit growth
- Maintain technician proficiency as specified by Asbury standards
- Partner with technical schools to recruit technicians
- Partner with OEM and other third-party vendors
- Handle and resolve customer complaints
- Motivate, train, develop and reward employees
- Communicate with customers about maintenance and service work needed effectively
- Continue to maintain Asbury's value, quality, and integrity
- Provide and maintain a safe workplace and environment for employees and customers
Benefits
- Weekly pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards (select management and front-line team member’s eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
