Asbury Automotive Group is seeking a Service Manager to oversee the service department and drive operational success. The Service Manager will be responsible for managing employee schedules and pay plans, forecasting goals and objectives, and working with the Parts Manager to ensure timely turnaround of parts needed for internal jobs.
Requirements
- Manage employee schedules and pay plans
- Forecast goals and objectives for the department and strive to meet them
- Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
- Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
- Attend manager meetings and conduct service department meetings
- Prepare and administer an annual operating budget for the service department
- Maintain Asburys specified service customer pay gross profit growth
- Maintain technician proficiency as specified by Asbury standards
- Partner with technical schools to recruit technicians
- Partner with OEM and other third party vendors
- Handle and resolve customer complaints
- Motivate, train, develop and reward employees
- Communicate with customers about maintenance and service work needed effectively
- Continue to maintain Asbury's value, quality, and integrity
- Provide and maintain a safe work place and environment for employees and customers
- Strong customer service skills are a must
- Must be able to manage a team, motivate and develop
- Experience with CDK or other automotive software required
- Strong technical aptitude is required
- Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
- Must have 3+ years as an automotive Service Writer/Service Assistant Manager
- Previous automotive Service Management experience is required
- Must be able to manage in a fast paced work environment
- Must be able to pass pre-employment screens (background & drug test)
Benefits
- Weekly pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
