IT Service Desk Coordinator

The Service Desk Coordinator is responsible for serving as the first point of contact for AssistRx employees seeking IT support, providing professional and responsive phone-based and remote support, and coordinating incoming service requests and incidents.

Requirements

• Serve as the primary phone and service intake point for the IT Service Desk
• Provide Tier 1 support and troubleshooting for common hardware, software, and application issues
• Create, document, and manage service tickets in the ITSM platform
• Perform initial troubleshooting and resolution for common issues related to Windows workstation support, basic application troubleshooting, account and access requests, password resets, and peripheral device issues

Benefits

• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance