Service Desk Technician II

iT1, a leading national technology solution provider, is seeking a motivated Service Desk Technician II to provide professional and excellent Service Desk Support to corporate clients.

Requirements

• 3-5 years’ experience in call center or service desk environment.
• Knowledge of various PC hardware and software applications, including Operating Systems: Windows 7, Windows 10, and Windows 11
• Office 365 Support
• User creations/terminations (tasks/requests)
• End-user self-service tools
• Cloud support – multiple device data syncing
• ConnectWise or other ticketing systems
• Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
• Internet Service Provider (ISP), Cable Modem, and Internet Support.
• Effective troubleshooting and documentation skills
• Experience navigating a knowledge base.
• Proficient use of Microsoft Office applications
• IT troubleshooting
• Strong organization, time management, and prioritizing skills
• Completed High School Diploma/GED
• Associate Degree in Technical Field

Benefits

• Health Insurance
• Vision
• Dental
• Life Insurance
• Paid Vacation
• Paid Holidays
• 401K Plan with company match