AstroLabs is hiring a Post Setup Team Lead to oversee the delivery of HR, PRO & GRO services. The successful candidate will drive operational excellence, improve client retention, and ensure regulatory compliance.
Requirements
- 5+ years in Operational Leadership and 8+ years of work experience overall
- Technical degree, or operations, process or project management certifications
- Experience leading a team, implementing high output management practices, and fostering a culture of accountability
- Data-Driven and Tech-Savvy: Skilled at leveraging data and technology to optimize processes, drive automation, and produce insightful reports for decision-making
- Systems and tools: Proficiency in operational tools and CRM systems
- Customer-First Approach: Committed to exceeding client expectations with a strong understanding of service excellence in complex, multi-step processes