Technical Support & Sales Representative - Clark

The Technical Support & Sales Representative role at Asurion involves supporting customers with technical issues, making sales recommendations, and processing service requests. The role requires a high level of customer service, technical expertise, and sales skills. The representative will work in a fast-paced environment, resolving customer issues and meeting performance targets.

Requirements

• Undertake service requests for customers
• Provide technical expertise on inbound calls
• Identify customers in line with company, regulatory, and legislative requirements
• Maintain a high level of customer service
• Educate oneself with technology and keep up-to-date with changes
• Ensure adherence to agreed roster
• Respond to in-the-game/moment feedback and coaching sessions
• Use knowledge-based systems and other tools to deliver technical support solutions
• Process service requests and manage inquiries related to handset protection and digital products
• Make sales or recommendations for products or services
• Maintain the necessary skills and competencies needed to excel in the role
• Meet agreed individual and team performance targets and development plans
• Meet established performance targets to achieve service excellence / operational efficiency
• Share technical solutions and knowledge with the team
• Demonstrate a strong one-team attitude
• Demonstrate emotional resilience and exhibit a 'can do', positive and results-focused attitude
• Participate in development and activities within the care that enhances engagement, teamwork, and vision

Benefits

• Opportunity to work in a fast-paced environment
• Chance to develop technical and sales skills
• Opportunity to work with a global company
• Competitive salary and benefits package
• Opportunity for career growth and development