Analytics Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. An analytics manager supports data management, maintenance, and infrastructure for the Customer Success organization, responsible for defining, measuring, and visualizing key performance indicators (KPIs) at every stage of the customer lifecycle.

Requirements

• Create reliable and efficient queries transforming and extracting large data sets for dashboarding and data visualization.
• Build expertise in metric definitions and calculations to ensure accurate and proper interpretation of core business metrics and drivers.
• Develop knowledge of operational processes within upstream systems that source data to ensure modeled data is accurate and useful.
• Use data visualization (Power BI, Tableau, Tableau CRM, Excel), and analytic tools (R, Python, etc.) to grasp business insights, and to create consumable data visualizations and recommendations that influence business outcomes.
• Analyze key performance metrics to identify root cause of performance issues.
• Regularly communicate performance trends and improvements to senior management and leadership ensuring they can talk to service-specific performance
• Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance.

Benefits

• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Dog-friendly offices