Associate, Revenue Cycle Case & Escalation Management - Claim Resolution

Join our dynamic Revenue Cycle Case and Escalation Management (RCCEM) team, where you will play a pivotal role in tackling our most complex and sensitive client issues. As the final escalation point, our team is dedicated to researching and resolving challenges that require a keen eye for detail and a commitment to excellence.

Requirements

• Follows team expectations and methodology to manage complex issues and escalations to resolution using the CRM platform (Salesforce)
• Maintains consistent communication with internal and external stakeholders including direct customer communication
• Provides feedback to improve service delivery, service offerings, and/or product
• Leverages wide breadth of existing tools and resources efficiently and effectively to troubleshoot issues
• Suggests workflow and quality improvements to reduce case inflow and improve client sentiment
• Develops a plan identifying tasks and reasonable timelines
• Determines appropriate prioritization for completing work
• Assigns tasks appropriately across teams
• Identifies potential obstacles or challenges
• Contributes to continuous learning by actively participating in team operating mechanisms
• Shares content knowledge and best practices to assist your peers

Benefits

• Health and financial benefits
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Flexibility to work from home or office