Service Desk Technician
Augusta SportswearKannapolis, North Carolina, United States
Posted March 13, 2026
26.44 - 33.65
Full Time
About the Company
Momentec Brands exists to energize and galvanize teams and communities through fast, high-quality, thoughtful solutions.
Job Description
The Service Desk Technician provides frontline technical support to end users by troubleshooting hardware, software, and network issues. This role ensures employees receive timely, high-quality assistance to maintain productivity.
Requirements
- Technical Support: Serve as the first point of contact for employees seeking technical assistance via phone, email, chat, or walk-up support
- Incident & Request Management: Create, update, and resolve tickets in the IT service management (ITSM) system
- System & Device Support: Install, configure, and update software according to established standards
- Security & Compliance: Follow IT policies, security standards, and data handling procedures
Benefits
- Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance
- FSA
- Paid Vacation, Paid Holidays, Floating Holiday, and Paid Sick Time
- 401(k) Plan, with annual Company Contribution
- Discounts on Momentec Brands products
