Home Repair Intake Specialist

The Home Repair Intake Specialist is a part-time position responsible for screening applicants, determining preliminary eligibility, collecting and verifying required documentation, and ensuring homeowners understand program requirements and next steps.

Requirements

• Conduct intake interviews to gather client information and assess program eligibility
• Serve as a contact for clients via phone and/or email inquiries
• Explain program guidelines, application requirements, and next steps clearly and accurately using culturally appropriate language and trauma informed techniques
• Collect, review, and verify required documentation (income, residency, identification, etc.)
• Enter and maintain accurate client data
• Track application status and follow up with clients regarding missing or incomplete information
• Coordinate with Home Repair Program Manager to ensure smooth referral and handoff of eligible applicants
• Maintain confidentiality and comply with data privacy and program regulations
• Assist with reporting, file audits and other administrative tasks as needed