IT Operations Support Analyst

Australian Payments Plus (AP+) is seeking an IT Operations Support Analyst to join their 24/7 IT operations team. The role involves monitoring mission critical systems, responding to alerts, and providing comprehensive customer support. The successful candidate will be part of a team that shapes the future of payments for Australia.

Requirements

• IT related qualification
• ITIL v4 foundation certification highly desirable
• Experience in a similar role in a continuous shift IT operations environment (24x7x365)
• Experience with the usage and configuration of monitoring tools (e.g. Splunk, Dynatrace)
• Experience with ITSM tools (e.g. ServiceNow, Jira, Confluence)
• Experience with web and app support, batch processes, and data management
• Understanding of cloud technology e.g. AWS, web services, Apigee API
• Knowledge of payments processing environments is desirable (e.g. Connex switch, tokenisation, EMV 3DS, NPP)
• Familiarity with Unix, PL/SQL, Java, Jboss application server and relationship management skills to influence and align priorities

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance