IT Support Analyst
Virtual Staff 365Pasay, Philippines
Posted October 21, 2025
Full Time
About the Company
VirtualStaff365 is a Melbourne-based outsourcing specialist, helping Australian businesses to get things done and saving up to 80% of costs. We specialise in recruiting and retaining home-based virtual assistants as well as helping larger businesses to source suitable outsourcing facilities (BPO's). We started employing virtual staff in 2009, and with the growth in offshoring, we have now been helping local Australian businesses to successfully take on virtual staff.
Job Description
This Australian discount retail company is seeking an IT Support Analyst to manage their technology infrastructure and support business operations. The role involves configuring and maintaining hardware and software, troubleshooting issues, and ensuring operational efficiency. They are looking for a proactive and detail-oriented individual with strong problem-solving skills.
Requirements
- 1–2 years of experience in an IT support role.
- Familiarity with Active Directory, DNS, DHCP, and IP networks.
- Experience with Windows 10, Office 365 administration, and Windows Server (2008-2016).
- Knowledge of cloud technologies (AWS/Azure) and IT security best practices.
- Ability to troubleshoot and resolve desktop, server, and network-related issues.
- Proficiency in PowerShell scripting (preferred but not required).
- Strong problem-solving, communication, and customer service skills.
- Ability to prioritise tasks and operate effectively under pressure.
- High attention to detail with a sense of urgency in resolving IT issues.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Paid leave
- Christmas Bonus equivalent to 1 month's wage (pro-rata)
