We are seeking a knowledgeable and customer-focused Service Advisor to act as the liaison between customers and our service technicians.

Requirements

Greet customers in a professional, friendly manner and accurately document their service needs and concerns.
Communicate with technicians to determine required repairs or services based on customer concerns and vehicle diagnostics.
Prepare detailed repair orders and service estimates including labor, parts, and time requirements.
Clearly explain recommended services and maintenance to customers, answering questions and building trust.
Keep customers informed of vehicle status, repair progress, and any changes in cost or timeline.
Coordinate with parts departments and service technicians to ensure timely completion of work.
Perform post-service follow-ups to ensure customer satisfaction and address any remaining concerns.
Maintain accurate records of service transactions and customer interactions in the system.
Meet or exceed service department goals, such as customer satisfaction scores and upselling service packages.
Stay up-to-date with automotive technology, dealership promotions, and manufacturer service bulletins.

Benefits

We are seeking a knowledgeable and customer-focused Service Advisor to act as the liaison between customers and our service technicians.

Greet customers in a professional, friendly manner and accurately document their service needs and concerns.
Communicate with technicians to determine required repairs or services based on customer concerns and vehicle diagnostics.
Prepare detailed repair orders and service estimates including labor, parts, and time requirements.
Clearly explain recommended services and maintenance to customers, answering questions and building trust.
Keep customers informed of vehicle status, repair progress, and any changes in cost or timeline.
Coordinate with parts departments and service technicians to ensure timely completion of work.
Perform post-service follow-ups to ensure customer satisfaction and address any remaining concerns.
Maintain accurate records of service transactions and customer interactions in the system.
Meet or exceed service department goals, such as customer satisfaction scores and upselling service packages.
Stay up-to-date with automotive technology, dealership promotions, and manufacturer service bulletins.