Support Manager
AvaloqMakati, Philippines
Posted June 17, 2025
Full Time
About the Company
Avaloq provides cloud and on-premises banking software and outsourced operations for financial institutions worldwide.
Job Description
The Support Manager is responsible for providing first-level support for internal tools, managing access control, and overseeing the global OnCall support rotation. This role requires a hybrid work arrangement with 2 days in-office per week and a shift schedule to support the Zurich time zone.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
- Proficiency in SQL for data queries and access validation
- Familiarity with JIRA and Confluence
- Experience in access management and security controls
- Strong organizational skills with attention to audit and compliance procedures
- Ability to work on a Zurich shift schedule with DST adjustments
- Ability to work during holidays on a rotational basis
- Willingness to work in a hybrid setup (2 days in-office per week)
Benefits
- Hybrid and flexible working
- Flexible work arrangement (2 days in-office per week)
- Relocation sponsored: false
