Field Service Client Admin-NY

Welcome to Aventiv! We are seeking a Field Service Client Administrator to develop a trusted advisor relationship with facility staff members and provide quality and timely customer service to various audiences associated with correctional facilities, Securus personnel and partners.

Requirements

• Primary representative between on-site facility personnel, Account Management & other Securus personnel
• Research issues reported by Agency staff members with the purpose of achieving resolution or escalation to the appropriate department
• Assist, monitor and or issue escalations as needed with other internal departments.
• Maintain a high level of client satisfaction through outstanding customer service and support.
• Perform basic Technical Support functions (password resets and handouts, user set up, etc...) and basic product training as needed or requested by the customer.
• Travel to neighboring facilities within an assigned region sometimes with minimal lead time as a backup.
• Assist Tech Support in the maintenance of computer hardware, software and other equipment by providing troubleshooting results
• Perform Kiosk maintenance (keyboard, USB replacement, camera adjustment, etc.)
• Oversee rollout of services for newly acquired clients to align both parties’ interests
• Manages and maintains assigned company inventories and assets (tablets, accessories, tools, parts inventory, laptop etc.)
• Distribute tablets and accessories to approved incarcerated individuals
• Collect and track customer statistics and trends that may assist in determining future account behavior and opportunities.
• Understanding systems, training and support needs for assigned client base & referring them to our Account Manager and internal Customer Training as needed.

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits