Field Service Client Admin-NY

The Field Service Client Administrator (FSCA) develops a trusted advisor relationship with facility staff members, providing quality customer service and managing day-to-day services and support needs. The role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Requirements

• Primary representative between on-site facility personnel, Account Management & other Securus personnel
• Research issues reported by Agency staff members with the purpose of achieving resolution or escalation to the appropriate department
• Assist, monitor and or issue escalations as needed with other internal departments.
• Maintain a high level of client satisfaction through outstanding customer service and support.
• Travel to neighboring facilities within an assigned region sometimes with minimal lead time as a backup.
• Perform basic Technical Support functions (password resets and handouts, user set up, etc...) and basic product training as needed or requested by the customer.

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits