Billing and Collection Specialist

Join us for an exciting career with the leading provider of supplemental benefits. As a Billing and Collection Specialist, you will generate accurate invoices, resolve billing discrepancies, and collaborate with clients to address inquiries.

Requirements

• Generate accurate and timely invoices for clients both utilizing the system and manual inputs.
• Utilize strong organizational skills to manage multiple billing tasks and deadlines.
• Review and monitor customer accounts for outstanding balances and overdue payments.
• Identify delinquent accounts and initiate the collections process.
• Investigate and resolve disputes or discrepancies related to invoicing or payment.
• Collaborate with clients to address billing inquires and provide exceptional customer service.
• Process payments and reconcile accounts receivable on a regular basis.
• Work closely with other departments to obtain necessary information for billing.
• Participate in the implementation of billing and collection process improvements and maintain efficient billing and collection procedures.
• Manage assigned team mailbox: file, organize and ensure requests are addressed timely.
• Solid understanding of billing and collection processes.
• Ability to work with billing and collection systems, run billing processes, and correct for billing errors.
• Support audit requests as needed.
• Provide exceptional customer service to external and internal customers.

Benefits

• Meaningful and challenging work opportunities
• Competitive compensation package
• Excellent medical, dental, supplemental health, life and vision coverage
• Life and disability insurance
• A great 401(k) with company match
• Tuition assistance, paid parental leave and backup family care
• Dynamic, modern work environments that promote collaboration and creativity
• Flexible time off, dress code, and work location policies
• Employee Resource Groups that advocate for inclusion and diversity
• Social responsibility in all aspects of our work