Account Manager

The Account Executive - Existing Clients is responsible for developing long-term relationships with assigned Clients to ensure optimum use and satisfaction with our solutions, leading to continued expansion.

Requirements

• Develop and manage relationships with key Client stakeholders and executive sponsors
• Create and document a strategic account plan for each assigned client
• Perform remote and onsite Client Reviews, identifying opportunities for improvement satisfaction and managing subsequent engagements
• Communicate all new features and products to assigned clients
• Demo all products and features to current and/or expansion opportunities
• Identify Expansion opportunities within assigned Clients and collaborate with other Teams as appropriate to ensure growth attainment
• Participate in continuous improvement of Account Management Team
• Create and communicate top customer issues, assist in developing action plans to resolve
• Adherence to all sales processes including accurate and timely updating of applicable systems
• Track and own your Account Management Metrics, Client Satisfaction, Client Call Plans, Client Reviews, Reference Status and deliver complete Sales Forecasts

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development