The Account Executive - Existing Clients is responsible for developing long-term relationships with assigned Clients to ensure optimum use and satisfaction with our solutions, leading to continued expansion.
Requirements
- Develop and manage relationships with key Client stakeholders and executive sponsors
- Create and document a strategic account plan for each assigned client
- Perform remote and onsite Client Reviews, identifying opportunities for improvement satisfaction and managing subsequent engagements
- Communicate all new features and products to assigned clients
- Demo all products and features to current and/or expansion opportunities
- Identify Expansion opportunities within assigned Clients and collaborate with other Teams as appropriate to ensure growth attainment
- Participate in continuous improvement of Account Management Team
- Create and communicate top customer issues, assist in developing action plans to resolve
- Adherence to all sales processes including accurate and timely updating of applicable systems
- Track and own your Account Management Metrics, Client Satisfaction, Client Call Plans, Client Reviews, Reference Status and deliver complete Sales Forecasts
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development