Desktop Support Engineer

This role involves providing desktop support to users, addressing hardware, software, and networking issues. The position requires troubleshooting, installation guidance, remote diagnostics, and customization of applications. The goal is to keep users' systems running smoothly.

Requirements

• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional