Desktop Support Engineer

The Desktop Support Engineer will provide technical assistance to users regarding hardware, software, and networking issues. This role involves troubleshooting, installing applications, diagnosing problems, customizing desktop applications, and providing remote support. The engineer will also document issues and solutions in a logbook and escalate unresolved cases.

Requirements

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional