Senior Director, Professional Services

Axonify is the leading learning and enablement platform, redefining frontline performance and empowering companies to achieve unmatched customer experience (CX), higher sales, improved workplace safety, and lower turnover. We are an AI-first solution, deeply committed to leveraging technology to solve real-world challenges for frontline teams.

Requirements

• 10+ years in Professional Services, Implementation, or Customer Delivery leadership within a B2B SaaS environment
• Experience leading transformation of PS organizations toward scalable, repeatable, and productized service models
• Strong background in program delivery, change management, and customer consulting
• Experience leading multi-disciplinary delivery teams (technical, instructional design, consulting)
• Strong understanding of implementation delivery, managed services and technical services
• Expertise in project governance, utilization modeling, and time tracking systems (Kantata, Asana, Salesforce, Power BI)
• Demonstrated success improving Time to Value, billable utilization, and delivery margin
• Strong cross-functional collaboration skills — partners effectively with Product, Sales, and Customer Success leadership
• Strong executive communication skills — able to represent PS in board-level discussions and cross-functional strategy sessions
• Analytical skills, problem solving and the ability to conceptualize, negotiate and sell ideas internally and externally
• Excellent financial acumen and data-driven decision-making capability

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance