Guest Experience Manager | AYANA Komodo
AYANA HospitalityEast Nusa Tenggara, Indonesia
Posted October 13, 2025
Full Time
About the Company
AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.
Job Description
The Guest Experience Manager is responsible for orchestrating personalized and seamless guest experiences across the property, particularly for VIPs, repeat guests, and those celebrating special occasions. This role focuses on creating loyal and satisfied guests through memorable, high-touch service and leads the team to deliver service excellence.
Requirements
- 2 years of leadership experience in Guest Experience or Front Office roles at a 5-star hotel or resort.
- Excellent communication skills in English, both spoken and written.
- Strong leadership, problem-solving skills, and ability to perform well under pressure.
- Experience with hotel management systems (OPERA preferred) and strong organizational abilities.
- Professional appearance, guest-focused attitude, and meticulous attention to detail.