Customer Service Specialist / Kundenservice Mitarbeiter (m/w/d)
BA LogisticsNorth Rhine-Westphalia, Germany
Posted September 3, 2025
Full Time
About the Company
BA Logistics, the logistics center of benuta, prioritizes customer satisfaction.
Job Description
Customer Service Specialist / Kundenservice Mitarbeiter (m/w/d) at BA Logistics. As a Customer Service Specialist, you will be the interface between customers, warehouse and shipping, and will shape the service quality of our company actively. Your tasks include customer care via various channels, processing customer inquiries, supporting e-commerce processes, and documenting customer information in our CRM system.
Requirements
- Experience in customer service or comparable fields
- Proficiency in CRM systems
- Knowledge of e-commerce processes
- Very good German and English language skills
- Customer-oriented and empathetic approach
- Solution-oriented and proactive, also in stressful situations
- Flexibility and adaptability to dynamic requirements
- Teamwork and collaboration in international, multicultural teams
Benefits
- Flexible working hours
- 30 days of paid vacation
- Two home office days per week
- Modern equipment and tools
- Support and contributions for mobility
- Employee discounts at benuta GmbH and partner companies
- Regular team events
- Free drinks and fresh fruit
