Bailey Nelson is looking for Christmas Casuals to join us across our stores in Melbourne East and South East! At Bailey Nelson, we’re all about changing how our customers see the world and how the world sees them. We believe our team is the secret to our success. Our people and the way we interact with one another and our customers is why we are fast becoming the smarter choice in eyewear for our customers.
Requirements
- Customer Experience - Previous customer service experience is a must, within retail, hospitality or a similar industry where customers’ needs are met through great interactions, product recommendations and exceptional service
- Optical Experience - while previous experience is a big plus in this role- if you’re willing to learn then please apply
- Passion - A genuine passion for creating amazing customer experiences, helping solve their eyecare and eyewear needs and deliver outstanding outcomes for both them and your store
- Energy - A love of being in a fast paced, growing business and able to adapt to change, lead by example with positivity and a can-do attitude
- Effectiveness- Ability to effectively manage your time and all operational requirements of your role without ever compromising the customer experience
- Problem Solving - The ability to use critical thinking and product/optics knowledge to help solve customer vision problems and achieve the best outcome for every customer
- Team - Passion for building a strong rapport with your fellow team including management, optometrists and our support office team
- Drive- A true love of achieving and driving results through excellent customer service
Benefits
- Generous product allowance (your eyewear needs sorted in the latest BN frames!)
- New to optics? Don't worry! We have an exceptional onboarding and training program to get you up to speed as quickly as possible!
- Access to our world-class web-based learning platform to keep you in the know with all things BN and to streamline training and communication
- A leadership team who genuinely cares about our people and is committed to your engagement and development
