ITSM and Service Manager
Baird & WarnerChicago, Illinois, United States
Posted January 2, 2026
90000 - 110000 USD
Full Time
About the Company
Baird & Warner is a real estate company that values its employees and strives to provide a work-life balance.
Job Description
The ITSM and Service Manager is responsible for overseeing the daily operations of the company's Service delivery, driving the implementation and adoption of the ITIL framework across IT, and leading a team of IT Help Desk professionals.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 5+ years of experience in IT operations, with at least 2-3 years in a management or supervisory role
- ITIL Foundation certification (v3 or v4)
- Strong practical knowledge of the ITIL framework
- Expertise with ITSM platforms such as Fresh Desk, Fresh Service and Jira Service Management
Benefits
- PTO
- VTO
- Medical
- Dental
- Vision
- 401K
