IT Service Desk Manager
iT1Tempe, Arizona, United States
Posted February 25, 2026
Full Time
About the Company
iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade.
Job Description
iT1, a leading national technology solution provider, is seeking an IT Service Desk Manager to lead the end user support team. This role requires strong leadership skills, technical expertise, and a customer-focused approach to service delivery.
Requirements
- 5+ years in a supervisory or managerial capacity in technical support or related discipline
- 5+ years of experience supporting IT customers and enterprise environments
- 2-3 years of experience managing call queues and on call platforms
- 2-3 years of project management experience leading and delivering enterprise level projects
Benefits
- Medical, dental, and vision benefits
- Two weeks paid time off in your first year, with increasing PTO as tenure increases
- 401(k) Plan with employer match
- Onsite Fitness Center
- Onsite Monthly Massages