OUTREACH COORDINATOR

Balance Treatment Programs is seeking a full-time Outreach Coordinator to build and sustain meaningful relationships with referral partners and community providers to connect individuals and families with the right support at the right time.

Requirements

• Maintain the well-being of clients and the integrity of the program.
• Develop and maintain strong referral relationships with mental health professionals, healthcare providers, hospitals, schools, and community organizations.
• Represent Balance Treatment Center and its IOP/PHP programs through in-person and virtual outreach meetings, presentations, and site visits.
• Educate referral sources on Balance’s levels of care, treatment philosophy, clinical models, and admissions criteria.
• Serve as a consistent and reliable point of contact for referral partners, ensuring timely communication and follow-up.
• Collaborate closely with Admission, Clinical Operations, and Leadership to ensure alignment between outreach efforts and program capacity.
• Facilitate warm handoffs of referrals to the admission team and ensure appropriate follow-up with referral sources.
• Track outreach activities, referral sources, and outcomes accurately in CRM and referral management systems.
• Monitor outreach performance and referral trends, providing regular reports and insights to leadership.
• Identify opportunities for expanding referral relationships and community partnerships to support sustainable growth.
• Represent Balance at community events, networking meetings, conferences, and health fairs to increase awareness and strengthen relationships.
• Communicate Balance’s mission, values, and commitment to high-quality care in a compassionate, ethical, and professional manner.
• Gather and share market feedback from referral partners to inform leadership, marketing, and clinical teams.
• Ensure all outreach activities comply with healthcare regulations, ethical standards, and company policies.

Benefits

• Competitive benefits package (health insurance, dental, vision, life insurance)
• 401K with employer match up to 4%
• Paid holidays, paid sick days, and accrued vacation time
• 30+ hours eligible for full benefit package