The Branch Operations Manager is responsible for delivering an exceptional customer experience and providing clarity, focus and motivation to achieve branch excellence. Supports the Branch Manager in achieving superior financial results and expanding existing relationships.
Requirements
- Bachelor's Degree from an accredited college or University
- Minimum of 5 years' of related experience and/or training
- Prior experience in a Supervisory position preferred
- Advanced experience, knowledge and training in progressively responsible branch management and supervisory activities, financial statement and tax return preparation, and all lending activities and terminology
- Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs
- Advanced math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs
- Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees
- Ability to cross-sell and explain all bank products and services with confidence and authority
- Ability to make decisions that have moderate impact on the immediate work unit
- Ability to organize and prioritize own work schedule and the work schedules of others on a short-term and long-term basis
- Ability to work with little to no supervision while performing duties
- Current California driver's license and a vehicle with appropriate insurance coverage to drive in the course of performing assigned duties and responsibilities.
Benefits
- 401k plan with company match and immediate vesting
- Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA)
- Adoption, surrogacy, and fertility assistance
- Paid parental leave and family support solutions including care options for your family
- Paid vacation days, holidays, and volunteer time off
- Tuition reimbursement
- Annual mentorship program
- Leadership development resources
- Access to LinkedIn Learning
