Branch Manager

Develop and implement strategies to achieve individual and branch sales goals, build relationships with customers and the local community, and oversee day-to-day branch operations.

Requirements

• Develop and implement strategies to achieve individual and branch sales goals
• Collaborate with team members to identify customer needs and recommend tailored financial solutions
• Lead, mentor, and coach branch employees
• Conduct regular team meetings to communicate branch objectives and align staff efforts
• Provide ongoing training and development opportunities to enhance employee skills and knowledge
• Maintain staffing needs, including recruiting, scheduling, and performance management
• Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues
• Promote a customer-focused culture by fostering strong relationships and addressing customer feedback
• Educate customers on bank products, services, and digital tools to enhance their banking experience
• Oversee day-to-day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements
• Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution
• Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards
• Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements
• Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information
• Maintain accurate records and documentation to support compliance and regulatory reporting requirements

Benefits

• Bonus
• Benefits