Specialist - Contact Center
Bank of HopeGardena, California, United States
Posted June 16, 2025
38000 - 46000 USD year
Full Time
About the Company
Bank of Hope is a California‑chartered, FDIC‑insured regional bank with $17.07 billion in assets, serving multicultural customers across the continental United States and Hawaii. It offers a full suite of commercial, corporate, and consumer banking services, including SBA, commercial real estate, corporate lending, residential mortgage, treasury management, foreign currency exchange, and international trade finance. The bank’s distinctiveness stems from its focus on multicultural clientele, its expansion through the Territorial Savings division, and its presence in both the U.S. and South Korea via a representative office in Seoul. Bank of Hope cultivates an inclusive, customer‑centric culture that values innovation, community engagement, and equal opportunity.
Job Description
Provide quality customer service while answering calls from customers, internal associates and third party inquires. Assist with online/mobile banking services and issues.
Requirements
- High School Diploma
- 1-3 years of experience
- Intermediate computer and MS Office experience
- Mobile device experience preferred
- Excellent written and oral communication skills
- Active listening skills
- Ability to communicate effectively and project a professional image
- Open to feedback and willing to ask for help
- Ability to multitask and think outside the box
Benefits
- Benefits
